Position Summary

The Operations Specialist plays a critical role in ensuring the smooth and efficient operation of our dispensary. This position is responsible for overseeing day-to-day operations, ensuring compliance with all regulations, managing inventory, supporting sales efforts, and maintaining a high level of customer service. The Operations Specialist works closely with staff to ensure all operational standards are met, troubleshoot issues as they arise, and implement process improvements to enhance efficiency and productivity. This role requires a strong understanding of the cannabis industry, excellent organizational skills, and the ability to multitask in a fast-paced environment. 

Essential Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Operations:

• Oversee daily store operations and ensure compliance with company policies, procedures, and regulatory requirements.
• Coordinate facility maintenance needs and support request submissions in partnership with the General Manager.
• Train team members on operational procedures, policy updates, and Chronic Chamber Playbook expectations. [MS1] [MS2]
• When serving as Manager on Duty, support store safety, security operations, and asset protection efforts.
• Partner with leadership and Loss Prevention to identify, investigate, and communicate potential sources of loss.
• Execute merchandising strategies and delegate inventory and operational tasks to support compliance, inventory accuracy, and operational efficiency.
• Support opening and closing procedures to ensure operational readiness.
• Assist with regulatory audits and inspections and communicate findings to store leadership.

Compliance:

• Conduct weekly CRA compliance walkthroughs using established compliance tools and checklists.
• Support compliance with state regulations, CRA requirements, company policies, and operational standards.
• Verify inventory labeling and documentation requirements and support discrepancies for resolution.
• Ensure waste tracking and disposal processes comply with company and regulatory standards.
• Perform METRC transactions, including package tag creation, manifests, and other inventory-related activities. 

Sales & Guest Experience:

• Utilize reporting tools to monitor inventory performance and operational KPIs.
• Create and maintain required METRC sales receipts and inventory records.
• Perform daily integration audits and escalate discrepancies as needed.
• Support the execution of promotions and company initiatives while identifying opportunities to improve inventory, sell-through and operational performance.
• Maintain visual merchandising and promotional displays in accordance with company standards. 

Inventory Management:

• Conduct inventory audits, cycle counts, and verification activities in accordance with company policy.
• Coordinate inventory receiving activities and maintain accurate supporting documentation.
• Monitor inventory levels, product movement, and replenishment needs using reporting tools.
• Review aging inventory and support promotional strategies to optimize sell-though.
• Manage inventory returns, waste, adjustments, and discrepancy investigations in accordance with company and regulatory requirements.
• Coordinate and delegate inventory replenishment activities to maintain product availability and presentation standards. 

Team Leadership & Development:

• Foster a positive, inclusive, and collaborative work environment.
• Lead by example in demonstrating the Company’s Five Promises and Culture of Good initiatives.
• Support employee development through training, coaching, and ongoing feedback.
• When serving as Manager on Duty, oversee staffing needs, break schedules, and workflow distribution.
• Reinforce company expectations regarding attendance, appearance, conduct, and operational standards.
• Train, mentor, and delegate responsibilities to Operations Assistants, where applicable.
• Escalate employee concerns, performance issues, and operational challenges to store leadership as appropriate. 

Financial & Administrative Responsibilities:

• Review, process, and submit invoices in accordance with company procedures.
• Partner with Supply Chain and store leadership to resolve vendor credit opportunities and invoice discrepancies. 

Team Leadership & Development:

• Maintain open availability and work scheduled hours necessary to support business operations.
• Actively engage with company communication platforms and required business communications.
• Provide leadership continuity when serving as Manager on Duty
• Support company-sponsored events, community engagement opportunities, Higher Hopes initiatives, and other Culture of Good programs that positively impact the communities we serve.
• Complete additional responsibilities as assigned and support operational priorities, special projects, and evolving business needs.

Minimum Qualifications

• Age Requirement: Must be 21 years or older (State Requirement).
• Must pass a background check.
• Ability to work in a highly regulated environment with strict compliance standards.
• Strong communication and interpersonal skills.
• Excellent time management and organizational skills.
• Maintain flexible availability aligned with retail business needs, including evenings, weekends, and holidays.